Frequently Asked Questions at O'Hare airport

Answers to passenger Faqs

 

FAQs

Covid: What to take into account when entering the United States?

All adult residents or foreign nationals traveling to the U.S. will be required to be fully vaccinated before boarding their flight. This is in addition to the current requirement that travelers show proof of a negative COVID-19 test taken within 72 hours of departure to the U.S. Once the vaccination requirement is put in place, the White House will ease all the country-specific restrictions on international travel that have prevented noncitizens who have been in the United Kingdom, European Union, China, India, Iran, Republic of Ireland, Brazil or South Africa in the prior 14 days from entering the U.S.

U.S. citizens and permanent residents who are not fully vaccinated will still be able to fly to the U.S., but they will see tougher testing and contact tracing protocols. They will need to be tested within 24 hours of boarding a flight to the U.S., as well as undergo testing upon return to the country. It remains to be seen, though, how the federal government will enforce the testing requirement upon return.

The U.S. will accept full vaccination of travelers with any COVID-19 vaccine approved for emergency use by the World Health Organization, including those from Pfizer, Moderna and Johnson & Johnson used in the U.S. Other vaccines are also approved by the WHO and used widely around the world, including from AstraZeneca and China’s Sinovac and Sinopharm, with varying degrees of effectiveness against COVID-19 and its more transmissible delta variant. The WHO is reviewing Russia’s Sputnik V vaccine but hasn’t approved it.

For further details, CLICK HERE.

COVID-19 Test at O'Hare airport
Doctors Test Centers, in connection with Simple Laboratories, offers rapid and PCR testing at O'Hare. Airport testing is available for travelers and airport employees for a fee: The Rapid Antigen Test is $120.00, and patients will receive results in about 20 minutes.  The PCR Test is $145.00, and patients will receive results in about 24-72 hours. Test recipients will need to show proof of flying (within 72 hours before their flight or five days after) or proof of airport employment.

The COVID-19 Testing Site at O'Hare is at the Multi-Modal Facility (MMF) - 10255 W. Zemke Blvd., Chicago, IL 60666 - Hours:  8:00 am - 8:00 pm, 7 days a week​​. Appointment is required. CLICK HERE

What is the easiest way to access downtown Chicago by public transportation?

The CTA Blue Line is the easy public transportation way to connect the airport to the Loop. It provides 24-hour rapid transit train service between Chicago-O'Hare International Airport  and the Forest Park terminal, via downtown Chicago (The Loop). Journey time O'Hare airport - Downtown: 35 minutes. A single regular ticket starts from $5.00.   

Where is the rideshare pickup location?

Loading zones for Rideshare services (Uber, Lyft or Via) are available in Terminals 2 and 5 and the Kiss-N-Fly zone, located on the northwest corner of the Multi-Modal Facility building. LEARN MORE

Is there free internet access?

Unlimited free Wi-Fi internet access is available throughout all terminals at O’Hare International Airport and is offered both pre- and post-security. Passengers should connect to "Boingo Hotspot" or "_Free_ORD _Wi-Fi" networks. Launch your internet browser and then you must load a new non-https URL to prompt the Wi-Fi access page to load. ​Under ORD Free Unlimited Wi-Fi, choose “Watch Ad to Connect”

How to transfer between the terminals?

A free shuttle bus transports (every 5 to 15 minutes) passengers and employees between terminals (Terminals 1, 2, 3 and 5).  On the other hand, a free fully-automated train system transports passengers to and from Terminals 1, 2, 3 and 5, as well as the Multi-Modal Facility (MMF) for rental cars, Economy Parking Lot F, Kiss 'n' Fly, Pace buses and Metra. LEARN MORE

What to do in case of a long layover?

Passengers in transit can get a day Health Club pass, located at the on-site Hilton Hotel, and enjoy the steam room, sauna, lap pool fitness area, showers and full-service locker rooms. In all terminals there are numerous comfortable airline lounges. In addition, there are children's areas, work stations, yoga room, as well as a wide range of cafes, restaurants and stores.

What to do in case of loss of valuables or luggage?

If you have forgotten an item near the ticket counters, gate areas. inside the aircraft or didn't get you checked baggage or is damaged, please contact your airline. On the other hand, if you have lost an item within the airport grounds, contact one of this areas:

  • TSA Checkpoints / Security Lines: www.tsa.gov/form/lost-and-found 
  • On the Airport Transit System (ATS): contact O'Hare ATS at (773) 601-1817
  • Parking facilities: contact Standard Parking at (773) 686-7532 (Keys Only. All other items lost in parking lots are turned over to Chicago Police (773) 686-2385).
  • Food service locations: call (773) 377-7804
  • Terminal 5 Customs Area: contact U.S. Customs at (773) 686-3157​
  • Public areas of the terminal and the Multi-Modal Facility (MMF): call Chicago Police at (773) 686-2385 or (773) 462-9515.

Is there a luggage storage service?

O'Hare airport doesn't have oversize item storage service. If you get the Health Club Membership, you could use the locker rooms (but only for small luggage)

Is there any free parking area?

Only pick up and drop off options offer free parking but for limited time. More information about PARKING

Is possible to get a SIM card?

Yes, in Hudson stores at Terminal 5 in Pre-Security Arrivals, and near gates M10, M12, M13.

Where can I get travel assistance while I am at the airport?

Travelers Aid Chicago is a social service agency located at O'Hare. It provides guidance, support and advocacy services for passengers during travel. The professional staff in both the booths (T1, T2, and T5) and the main office (T2) can assist with crisis intervention information as well as social services for travelers and visitors. Volunteers stand ready to assist passengers throughout O'Hare International Airport as well. LEARN MORE